As a reminder, please make sure to gather the client's contact information when they request HVAC services. It's also important to ask them why they're requesting the services and if there's anything special about the unit or home that the service will take place at.

Additionally, please inform the customer that someone over the age of 18 will need to be present during the service and that all family pets should be put away for everyone's safety.

Thank you for your attention to these details.